Support
Support
Help with Pocketrate: Currency Converter
Contact
Email hello@pocketrate.app. Tell us your device, the app version (Settings in the app) and what happened. We reply as soon as we can.
Common questions
How old are the rates?
Rates are indicative mid-market rates refreshed once a day from public data. The converter screen shows how long ago they were updated. They are not live trading prices.
Why was I not notified about my alert?
Alerts are checked after each daily refresh and fire once when the rate crosses your target. Check that notifications are allowed for Pocketrate in your phone settings and that the alert switch is on. After it fires, an alert re-arms when the rate crosses back.
How do I restore my subscription on a new phone?
Open Settings in the app and tap Restore purchases, signed in with the same Apple Account or Google account you subscribed with. If nothing is found, the app tells you.
How do I cancel Pocketrate Pro?
On iPhone, open Settings, tap your name, then Subscriptions, and choose Pocketrate Pro. On Android, open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for.
How do I remove ads?
Pocketrate Pro removes the banner ads. It is an optional subscription at $2.99 a month or $19.99 a year, and it also adds up to 12 currencies at once, unlimited alerts and one and five year history. It renews automatically and you can cancel any time in your App Store or Google Play settings.
Why can I only add 3 currencies?
The free version converts into 3 currencies at a time, plus your base currency. You can swap any of them in Settings. Pocketrate Pro shows up to 12 at once.
What data do you keep?
See the privacy policy. To delete your data from our server, open Settings → “Delete my data” in the app.